A staff member discreetly activates the under-desk panic button — instantly sending an alert to the Netwatch Monitoring Hub. No noise. No escalation on-site. Just an immediate call for help.

Our trained Intervention Specialists instantly access your site’s two-way camera feed to visually assess the situation, providing real-time context before taking action.

If a threat is identified, the specialist issues a direct voice-down warning via two-way on-site speakers — stopping the situation before it escalates and letting the person involved know they’re being watched and recorded.

This isn’t guesswork; it’s real people, backed by over 20 years of experience in managing high-risk and volatile scenarios across thousands of sites globally. Each Intervention Specialist is extensively trained in threat detection, de-escalation, and situational awareness — knowing exactly when to intervene, what to say, and how to take control of the environment through live, personalised audio. Their expertise helps prevent panic, avoid unnecessary emergency callouts, and deliver the right response — fast. It’s a level of precision and professionalism you simply can’t achieve with reactive, self-managed systems.

If the situation requires further action, the Netwatch team follows your customised escalation plan - whether it’s calling site management, alerting authorities, or staying on the line until the threat has passed.

Following every activation, a detailed report is sent to your team outlining the incident, timing, actions taken, and footage — ensuring full visibility and peace of mind.